Frequently Asked Questions
Everything you need to know about upgrading your van life experience.
What is the typical shipping timeframe for roof racks and ladders?
Most in-stock Orion Van Gear components ship within 3-5 business days. Due to the size of roof racks and ladders, these items are shipped via freight, and transit times typically range from 7-10 business days depending on your location.
Do your products come with a warranty?
Yes, all our hardware and structural components are backed by a Limited Lifetime Warranty against manufacturing defects. We build our gear to withstand the rigors of off-road travel and long-term outdoor exposure.
Are Orion Van Gear products compatible with my specific van model?
Our gear is specifically engineered for popular platforms including the Mercedes-Benz Sprinter, Ford Transit, and RAM ProMaster. Please check the 'Fitment' section on each product page to ensure compatibility with your van's wheelbase and roof height.
What is your return policy for large exterior accessories?
We accept returns on uninstalled items in their original packaging within 30 days of delivery. Please note that due to the size of our products, customers are responsible for return shipping costs and a 15% restocking fee may apply.
Can I install these products myself or do I need a professional?
While many of our customers choose the DIY route, our roof racks and exterior accessories often require two people and basic mechanical tools. We provide detailed digital installation guides for every product to assist you through the process.
Do you offer international shipping?
Currently, we ship directly to the United States and Canada. For inquiries regarding shipping to other international destinations, please contact our support team for a custom freight quote.