Returns & Exchanges
At Orion Van Gear, we stand by the quality of our adventure equipment and offer a 30-day return window for items in new, uninstalled condition. We want to ensure your van build is a success, so our team is here to assist with any fitment or satisfaction concerns.
Initiate Your Request
Contact our support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all hardware, instructions, and protective materials are included to prevent damage during transit.
Ship to Orion
Affix the provided shipping label or use your preferred carrier to send the gear back to our distribution center for inspection.
Inspection and Refund
Once our technicians verify the condition of the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing